General FAQ's

Why Choose NJCN?

We listen. NJCN will always listen to your concerns in a polite comfortable manner. We believe that the customer is the “BOSS” and truly realize the importance of a healthy working relationship. NJCN will take the extra effort of providing you with many solutions. In this way, your business will have a variety of options to choose from. We want to understand your business, listen to your concerns, and recommend the best possible solution for your company.
 

We take responsibility. At NJCN, it is very important to for us to fully complete our projects, service request, installations, etc. We are committed to 100% customer satisfaction. From our biggest projects to our smallest support requests, NJCN will always perform the following steps: evaluate the customer request(s), develop an array of solutions, discuss and present various options to the customer, implement the solution, document the solution, and verify that the results met our customer’s expectations.

 

We are technically strong. NJCN employees are Microsoft certified. This means that our technicians have passed a set of standard Microsoft tests to validate and measure technical skill level. In order to stay current with today’s rapidly changing computer environments, our technicians are periodically required to take formal training, attend technical seminars, and participate in company labs. In this way, our technicians remain on the cutting edge of technology and prepared to solve your business needs.

We can help you solve problems with affordable pricing and rapid results. It is important for every business to resolve problems in an efficient manner. We specialize in resolving computer network problems fast. This will save you, not only in the cost of our services, but in business revenue lost caused by in-house computer/network problems.
 

I can't have work performed during business hours. How can NJCN help?

This is a very common question. NJCN operates 24 hours a day. At no extra cost to our clients, we can perform work after hours or on weekends. In this way, your company can continue to function while work is performed off hours.
 

NJCN Pricing FAQ's
 

Is it possible to obtain FREE SUPPORT?

Yes, NJCN offer free e-mail based support. If you have a technical problem and would like some assistance, please e-mail NJCN at support@njcomputernetworks.com. This is available to anyone at no cost

What pricing options are available at NJCN?

We offer two types of billing options: By the Hour and Fixed Price Project

What does “By the Hour” pricing mean?

NJCN services are billed by the hour. This pricing option is most relevant for smaller, less time consuming, services. For example, if one of your servers or desktops is experiencing a problem (i.e. it does not boot, or showing an error message). (Pricing by the hour ranges between $35 to $125 per hour depending on the type of support required: i.e. remote VPN support, Telephone support, onsite visit, emergency onsite support.)
 

What does “Fixed Price Project” pricing mean?

This is usually for larger projects (i.e. network installation, computer migration, new construction project, etc). NJCN will present a statement of work that details the services to be implemented. The advantage to our clients is that all pricing, working details, project scope, is presented in the statement of work. The client will know precisely what the project will cost and what services will be performed.

NJCN Services FAQ's

Does NJCN provide NEW CONSTRUCTION services?

Yes, we can install, for example, network cabling in new or existing location. Furthermore, new telephone VOIP systems and services can be requested and installed in a timely professional manner. In addition, rack mount server and network equipment installation are common service requests at NJCN.

I have an old outdated computer network. How can NJCN help me?

NJCN can migrate your existing network to a more modern network. We specialize in computer network migrations. The end product will be an optimized business class computer network.

My computer backups are failing? My company has no backups?

Backups are very important to every business. However, they are often overlooked and forgotten about. In our research, time and time again, it has been seen that the expense of configuring and maintaining computer backups is minimal compared to the expense of losing data during an unforeseen incident. We can create a complete backup configuration for your network. Plus, we will teach you how to verify and maintain your backups.

NJCN Locations FAQ's
 

In what geographic locations can I get NJCN services?

We are available in the entire Tri-State areas: NJ, NY, PA. Our company head quarters is located in northern NJ. We also have other remote offices in Central and Southern NJ.

What if I require NJCN services outside of NJ, NY or PA?

NJCN has the ability to send technicians through out the United States; however, special pricing option will need to be discussed.